Shipping Within Australia
Each piece is made to order with the utmost care and typically takes around 14 days to complete, allowing time to dry slowly before being glazed and beautifully finished.
If you choose multiple pieces, they will be created together in a single batch, so the 14-day timeframe applies to your order as a whole rather than to each piece individually.
I ship Australia-wide using trusted carriers such as Australia Post.
Standard Shipping
- Delivery time: 3–8 business days
- Tracking included
Express Shipping
- Delivery time: 1–3 business days
- Tracking included
Shipping rates are calculated at checkout based on your location and parcel size.
Local Pickup (Optional)
If you’re located near the South West of WA, local pickup may be available. Details will be provided at checkout if this option is active.
International Shipping
International shipping may be available for selected countries. Delivery times vary depending on destination and customs processing.
Please note:
- Buyers are responsible for any customs duties, taxes, or import fees
- International delivery times are estimates only and may vary
If you’d like a quote before ordering, feel free to get in touch.
Packaging
Each piece is wrapped with care using:
- Protective eco-friendly materials
- Double-layered padding for fragile items
- Sturdy boxes designed for ceramics
I take great pride in ensuring your pieces arrive safely.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your parcel’s journey.
Lost or Delayed Parcels
If your parcel is delayed, please check your tracking link first. If it appears lost or hasn’t moved for several days, contact me and I’ll help lodge an investigation with the carrier.
Please note that delays caused by postal services, weather, or customs are outside my control, but I’ll always do my best to assist.
Damaged Items
If your order arrives damaged, please contact me within 48 hours with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
I will happily arrange a replacement or refund for damaged items.
Incorrect Address
Please double-check your shipping address at checkout. If an incorrect address is provided and the parcel is returned, additional postage costs may apply to resend the order.
